Need Help? We're Here For You.

Whether you have a question about your training, account, billing, or anything else, our team is happy to help. Submit the form below and we'll respond as quickly as possible.

‍By submitting a support request, you consent to receive email and/or SMS communications from Holiday Lights University LLC regarding your inquiry. Message and data rates may apply. Please do not include sensitive personal or financial information in your submission.
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Need Help? We've Got Answers

Find answers to common questions about your account, training access, billing, downloads, and support. If you can't find what you're looking for, submit a support ticket and our team will get back to you as soon as possible.

How do I access my training?

After purchasing the training or enrolling in the Free Starter Series, you'll be asked to create a password, the email you checkout with and the password you create will become your log in. You can also log in anytime and if you need to reset your password, submit a request or reach out to me directly.

How do I request a refund?

Simply fill out the form above or send me a message on discord, instagram and we can get the process started.

Can I watch the training on my phone?

Yes. Holiday Lights University is designed to work on desktop, tablet, and mobile devices so you can learn wherever it's most convenient.

Can I share my account?

No. Each purchase is licensed for a single user. Sharing login credentials or distributing course materials is prohibited under our Terms of Service.

How long does it take to hear back from support?

Our goal is to respond to all support requests within 1 business day. Response times may be longer during weekends, holidays, or the peak installation season.

Can I get a refund?

Yes. We offer a full refund if you change your mind within 24 hours of purchase and as long as you do not watch more than 25% of the training videos. After that 24 hour window or if more than 25% of the training is watched, then there will be no refunds. This protects the value of the training and respects those who purchased.